Get help with RunHarvester

Start safely, diagnose common issues, and send support the information needed to resolve a problem.

Last updated: July 18, 2026

Getting started

  • Create a scoped API credential and keep it in a server-side secret store.
  • Test a small collection job before increasing concurrency or request volume.
  • Configure retries, timeouts, webhooks, and exports for your workflow.

Troubleshooting

  • Record the request or job identifier and the time the issue occurred.
  • Check the status page for a published service incident.
  • Confirm proxy region, authentication scope, rate limits, and target-site access rules.

Contact support

Email [email protected] with your account email, a concise description, and non-sensitive diagnostic identifiers. Never send passwords, API keys, or full authentication headers.